Online training

Training taught against your own evidence, not a generic slide deck.

Every session is delivered live online to your team and built from what the AI layer found in your calls, tickets, pipeline and hiring funnel. Included from the Academy tier upward, with sessions recorded and progress tracked in the client portal.

How it works

A measure, teach, coach, re-score loop.

Training is the delivery mechanism for the audit's findings. It runs on the same platform, so improvement shows up in the same scorecard leadership already reads.

Measure

The platform scores the real work — calls, tickets, pipeline, hiring stages — and shows where skill is the constraint.

Teach

Live online sessions built from that evidence, delivered to the specific team that needs them. Recorded for anyone who misses it.

Coach

Managers get clinics and scorecards so the behaviour is reinforced on the floor, not just in the session.

Re-score

The same work is scored again after training, so uplift is proven with numbers rather than a feedback form.

The tracks

Six programmes. Run one, or run the whole curriculum.

Tracks are delivered live online for cohorts of up to fifty learners, with an on-demand module library for new starters.

Sales performance

Reps, closers and sales managers

6 live online sessions · on-demand library

Built on Noah Laguda's School of Sales methodology and taught against your own recorded calls rather than generic role play.

Speed to lead and disciplined follow-up
Discovery that surfaces real buying criteria
Objection handling and holding price
Pipeline hygiene and honest forecasting

Contact centre and call quality

Agents and team leaders

4 live online sessions · monthly clinics

Agents hear their own scored calls, see what the AI layer flagged, and practise the specific behaviour that moves the number.

Opening, control and hold discipline
Compliance language on regulated calls
First-contact resolution technique
Coaching from full-population scorecards

Customer service and retention

Service, support and success teams

4 live online sessions · on-demand library

Aimed at the ten root causes behind the thousand contacts, and at the save conversation most teams have never been taught.

Root-cause handling instead of ticket churn
Recovery on the worst day, not the average one
Cancellation and complaint save conversations
Escalation paths that actually resolve

Hiring and onboarding

Hiring managers and recruiters

3 live online sessions · templates included

Fix the funnel that keeps producing the wrong hires, from the advert through to unassisted competence in week one.

Adverts and scorecards that filter accurately
Structured interviewing and bias control
Candidate experience and drop-off recovery
Onboarding to competence in days, not months

Management and operations

Team leaders, supervisors, owners

5 live online sessions · manager clinics

Teaches managers to run the business off evidence — the same scorecards the platform produces — instead of instinct and anecdote.

Reading the scorecard and acting on it
Constraint thinking and queue management
Running a weekly performance rhythm
Holding a 30/60/90 plan to completion

AI adoption for teams

Whole organisation

3 live online sessions · role playbooks

Practical AI use inside existing roles, delivered by a studio that builds and operates its own AI platforms.

Where AI helps and where it quietly hurts
Prompting and review habits per role
Data hygiene and confidentiality rules
Automating the tasks worth automating

Training your teams will not sit through politely and then ignore.

Pricing and tiers How the platform works