Peak-hour queue abandonment goes unrecorded
Est. 6-9% of weekday covers lost between 12:10 and 13:40
Undercover Audit · Powered by Noahsure Group
Send us your exports. We tell you where your business is losing money.
You export the files from the systems you already run. Our AI reads every call, ticket, deal and timestamp in them — not a sample — and we hand you findings ranked by what each one costs, with the evidence attached and a plan for the next 90 days. From £1,450 a month, or £9,500 for the full one-off audit.
- No installs
- You send exports. We do the rest.
- 100% of calls
- Read and scored, not sampled
- Costed findings
- Every finding carries a number
- 2–3 weeks
- From files to board-ready report
The exchange
What you send us, and what you get back.
That is the whole product. No integrations to approve, no dashboards to learn before you get value.
You send
- Call recordings and telephony reports
- CRM or pipeline export
- Helpdesk tickets or a shared inbox
- Ad spend and lead reports
- Rotas, timesheets or finance exports
You get back
- Findings ranked by what each one costs you
- The evidence behind every number, clickable
- A scorecard for each function we looked at
- A 30/60/90 action plan with named owners
- Live online training where behaviour is the problem
How it works
Four steps. Two to three weeks.
01
You send the exports
Calls, CRM, tickets, ad spend, finance reports. Drop the files into your portal. No app installs, no IT ticket.
02
We read all of it
Every call transcribed and scored, every ticket clustered, every deal checked. Not a 2% sample — the whole record.
03
You get the findings
Ranked by what they cost you, each with the evidence attached and a 30/60/90 plan with named owners.
04
We fix it with you
Live online training for the teams the evidence points at, then the same work re-scored to prove it worked.
The business case
Work out what the silence is already costing you.
Change the four inputs to match your operation. The assumptions we use are printed alongside the answer, so nothing is hidden behind a black box.
Leakage estimator
Four numbers you already know. One number you probably don't.
This is the arithmetic we run on day one, using conservative industry rates. Your real audit replaces every assumption below with your own recorded data.
Across every number your customers actually dial.
Web forms, email, DMs and portal leads combined.
£
First order, or first year of a contract.
Sales, contact centre, service and front of house.
Indicative annual recoverable value
£1,859,328
a year, before we look at hiring, spend leakage or duplicated tooling.
- Calls that never got answered
- £1,710,720
- Enquiries nobody worked
- £124,416
- Avoidable repeat handling
- £24,192
Pressure-test this with real data
Assumptions: 11% call abandonment converting at 18%, 8% of enquiries never worked converting at 12%, and 3.5 hours per person per month of avoidable repeat contact at £24 loaded cost. Indicative only — not a forecast or a guarantee.
Sample findings
This is what lands on the table.
Four findings from an anonymised engagement. Every one carries evidence, a severity, and an estimate of what it costs.
critical
Two rotas, one team
Est. 11 paid hours per week with no service coverage benefit
Enquiries answered in 31 hours, on average
Est. £4.1k monthly pipeline decaying before first contact
Training is shadowing, not a standard
New starters reach unassisted competence 3-4 weeks late
Pricing
Four packages. All prices include VAT.
Start with monthly reporting, or commission the full audit in one go. Everything is quoted in pounds sterling — the amount shown is the amount charged.
Monitor
£1,450
per month, VAT included · 7-day trial
We read your exports every month and show leadership what is actually happening.
Monitor + Train
£3,950
per month, VAT included
Everything in Monitor, plus live online training aimed at what the evidence exposes.
Full Audit
£9,500
fixed fee, VAT included
A complete 2–3 week diagnostic: ranked, costed findings and a 30/60/90 plan.
Full Audit + On-site
from £24,000
Full Audit plus on-site embed, VAT included
Everything in Full Audit, plus a trained operator inside the business, with consent.
Questions
The things every owner asks us first.
Straight answers on scope, commercial terms and what happens to your data.
Yes. Every engagement runs under a written agreement signed by the business owner or board, with a mutual NDA. Our operator works a real role with your consent, no covert recording of individuals, and no findings are attributed to a named employee. Where local employment or works-council rules require staff notification, we follow them and adjust the cover story accordingly.
The reveal
One session. No blame. A plan you can run on Monday.
We present to founders, owners and managers together. Findings first, ranked by cost. Then the 30/60/90 plan, with an owner against each action. Nobody is named, nothing is dramatised, and the report is yours to keep.