Undercover Audit

The platform

An AI layer that sits over your systems and tells leadership the truth daily.

Undercover Audit starts as software, not a consultant. We connect read-only to the systems you already run, read the whole record rather than a sample, and turn it into a live overview, online training for the teams that need it, and a costed plan. In-person embedding is available as our top tier when the evidence needs a human on the floor.

Integrate

01

Read-only connections into the systems your business already runs on. No migration, no rip-and-replace, nothing for your team to maintain.

  • Telephony and call recording platforms
  • CRM, pipeline and quoting tools
  • Helpdesk, ticketing and inbox
  • ATS, HR and rota systems
  • Spreadsheets, exports and finance reports

Overview

02

One live view of the commercial engine, built for owners and managers rather than analysts. Every tile is a question a leader actually asks.

  • Function-level scorecards refreshed daily
  • Answer, response and conversion trends by hour and by person
  • Leakage flags where money leaves without an owner
  • Change alerts when a metric breaks its normal range

Analyse

03

The AI layer reads the full record instead of a sample — every call, ticket, note and timestamp in scope — and turns it into ranked, costed findings.

  • Speech-to-text and scoring on 100% of calls
  • Ticket and complaint clustering to root causes
  • Pipeline hygiene and stage-conversion modelling
  • Process mining across system timestamps

Train and fix

04

Findings route straight into online training for the teams that need it, and into an action plan tracked in the portal until it closes.

  • Curriculum generated from your own evidence
  • Coaching assigned to named managers
  • 30/60/90 actions tracked to completion
  • Re-scored after training to prove the uplift

What we connect to

No migration. No new system for your team to learn.

Connections are read-only and scoped in writing. Nothing is written back into your systems, and access can be revoked by you at any time.

Telephony

Call recordings, queues, wrap and abandon data

CRM and pipeline

Deals, stages, activity, quotes and discounting

Helpdesk and inbox

Tickets, threads, SLA clocks and reopens

ATS and HR

Applications, stages, offers, starters and leavers

Rota and time

Scheduled versus worked coverage against demand

Finance exports

Spend, licences, renewals and margin by line

Full population, not a sample

Traditional QA reviews 2% of calls. The platform reads all of them.

That is the whole difference. Sampling finds the incident; reading everything finds the pattern, the hour it happens in, the people it happens to, and the number attached to it.

  • Every call transcribed and scored against your own standards
  • Tickets clustered to the handful of root causes behind them
  • Pipeline slippage attributed to stage, source and rep
  • Spend, licences and renewals reconciled against real usage
See pricingOnline training
Navy data surface with a luminous grid representing the platform's analysis layer

Security and scope

Mutual NDA, read-only credentials, data held in the UK and a written scope naming every system we touch.

Nobody is surveilled

Scoring is aimed at process and coaching, not at building a case against named employees. We will not quote for that.

Human embedding is optional

In-person undercover work is a separately priced top tier, only ever with the client's written consent and an agreed ethical boundary.