Operations and back office
Operations and back-office audit — where the day breaks, and what the break costs
Shifts, handovers, queues, approvals, rework. We time the sequences your team runs on instinct, mine the timestamps your systems already record, and find the point where the documented process stopped matching reality.
What you are probably seeing
The symptoms that bring people here.
- The process document and the actual working practice diverged years ago.
- Work is re-keyed between two systems and the hours have never been counted.
- Exceptions are handled by one person everybody knows to ask for.
- Scheduled coverage matches the plan and not the demand.
Method
How the audit actually runs.
Process mining
We reconstruct the real process from system timestamps — every path actually taken, ranked by frequency and duration, against the path the process document describes.
Constraint analysis
Cycle time and queue depth are measured at each step to locate the constraint, then throughput is modelled for the change that moves it.
Rework and exception costing
Exception and rework volume is counted against standard work and costed in hours per week, with the records behind the count listed.
Coverage against demand
Scheduled versus worked hours are compared to the demand curve so under- and over-coverage windows are named by hour and site.
Deliverables
What lands on the table.
- Reconstructed process map against the documented one
- Constraint report with cycle time and queue depth by step
- Manual re-entry and rework hours per week, costed
- Coverage-versus-demand analysis by hour and site
- A 30/60/90 action plan and a ranked automation shortlist